Business and ICT
Industry Module

The business and information communication technology (ICT) industry offers exciting opportunities for young people, including those starting out through school-based traineeships, apprenticeships, or entry-level jobs.

This indusy is growing fast and offer valuable skills in areas like finance, insurance, tech support, and web design.

10%

Be Aware

of work-related injuries in this industry involve young workers.

That’s 1 in 10!
Be smart. Be the difference.

Module structure

  • 5 Sections

    Each with a quiz, followed by a fun ‘Spot the Hazard’ industry simulation.

  • 20 to 25 Minutes

    Estimated learning time

100% pass required, but don’t worry, you get unlimited attempts.

Hidden hazards in the business and ICT industry

Although most workplaces in the business and ICT industry are offices and may not seem dangerous, you could still be exposed to a range of hazards.

Young people can find many interesting and varied roles in this field. The business and ICT industry includes jobs such as:

  • Receptionist or Clerical Assistant

    Support office operations by greeting visitors, answering calls, and handling paperwork.

  • Telemarketer or Customer Service Assistant

    Contact customers by phone, provide information, and help resolve queries.

  • IT Technician or Helpdesk Support

    Set up, maintain, and troubleshoot computers, networks, and devices.

  • Web Designer or Graphic Designer

    Create websites, logos, and marketing materials to meet client needs.

  • Programmer or Mobile App Developer

    Write, test, and maintain software, apps, and digital tools.

  • Finance, Insurance, or Superannuation Support

    Assist with accounts, records, customer information, or claims in offices, banks, or finance companies.

Some roles may involve visiting clients' homes or business sites, especially in IT support or technical services.

Statistics

Top incidents causing injuries

These are the incidents causing injuries to young workers in the business and ICT industry, based on a five-year average.

More health and safety hazards to keep an eye on

  • Workplace harrassment and bullying

  • Electrical safety

  • Injuries from cats or dogs

Source

WorkCover WA claims data (2019–20 to 2023–24p), analysed by WorkSafe WA, 2025.

Notes

  • Calculations are based on a five-year total from 2019-20 to 2023-24p.
  • Percentages are based on all incident types; totals may not sum to 100% due to rounding or overlapping categories.
  • Injuries are measured by the number of LTI/Ds (lost time injuries/diseases), defined as one or more days/shifts lost.
  • The SmartMove business and ICT industry is classified under ANZSIC 2006 – Subdivisions:
    • 59 Internet Service Providers, Web Search Portals and Data Processing Services
    • 62 Finance
    • 63 Insurance and Superannuation Funds
    • 64 Auxiliary Finance and Insurance Services
    • 69 Professional, Scientific and Technical Services – except for 6970
    • 70 Computer System Design and Related Services

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